Procedures

Put operational procedures here.

Have them fill out the Membership Application
Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred.
Treasurer: Confirm form and payment, record details in membership spreadsheet, notify operations team of new member.
Operations Team:
- Email new member with Member Welcome Letter and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member.
- Greet member at space; give them the Walk Through Orientation.
- Explain the Access Card Procedure and when they can expect to receive a card.

Treasurer: At least once every month, check member payment status. Do a complete audit quarterly. If a member hasn't paid, notify the operations team to have card access turned off. Likewise, notify the team when a member begins payment again. If there are unpaid months or portions of months during which they had access, the member must pay the difference.
Operations Team: When notified of nonpayment or resumption of payment, follow the Access Card Procedure.

When someone wants to use equipment they're not certified for:

If there's a class scheduled for that equipment, hook them up with that class/teacher.
If there is no class scheduled, suggest that the member email the group asking for a class. Alternatively, if there is time and a certified member is onsite, they may give an impromptu class according to the Equipment Use Guidelines.

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