Procedures: Difference between revisions
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* Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred. If prepaid cash/check utilize square, take photo, and place in admin locker. | * Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred. If prepaid cash/check utilize square, take photo, and place in admin locker. | ||
**Jotform is sent to board@ notifying board | **Jotform is sent to board@ notifying board | ||
* '''Treasurer:''' Confirm form and payment, record details in membership spreadsheet, and ''notify operations team of new member.'' | * '''Treasurer:''' Confirm form and payment, record details in membership spreadsheet, and ''notify [[operations team]] of new member.'' | ||
* '''Operations Team:''' | * '''Operations Team:''' | ||
** Email new member with [[Member Welcome Letter]] and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member. | ** Email new member with [[Member Welcome Letter]] and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate [[operations team]] member. | ||
** Greet member at space; give them the [[Walk Through Orientation]]. | ** Greet member at space; give them the [[Walk Through Orientation]]. | ||
** Explain the [[Access Card Procedure]] and when they can expect to receive a card. | ** Explain the [[Access Card Procedure]] and when they can expect to receive a card. | ||
** Give them access to the [[Intranet]] if a member of the [[operations team]] approves. | |||
=== Member Nonpayment/Cancellation === | === Member Nonpayment/Cancellation === | ||
Revision as of 07:07, 4 July 2011
Procedures
Put operational procedures here.
New Member
- Have them fill out the Membership Application
- Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred. If prepaid cash/check utilize square, take photo, and place in admin locker.
- Jotform is sent to board@ notifying board
- Treasurer: Confirm form and payment, record details in membership spreadsheet, and notify operations team of new member.
- Operations Team:
- Email new member with Member Welcome Letter and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member.
- Greet member at space; give them the Walk Through Orientation.
- Explain the Access Card Procedure and when they can expect to receive a card.
- Give them access to the Intranet if a member of the operations team approves.
Member Nonpayment/Cancellation
- Treasurer: At least once every month, check member payment status. Do a complete audit quarterly. If a member hasn't paid, notify the operations team to have card access turned off. Likewise, notify the team when a member begins payment again. If there are unpaid months or portions of months during which they had access, the member must pay the difference.
- Operations Team: When notified of nonpayment or resumption of payment, follow the Access Card Procedure.
Equipment Certification
When someone wants to use equipment they're not certified for:
- If there's a class scheduled for that equipment, hook them up with that class/teacher.
- If there is no class scheduled, suggest that the member email the group asking for a class. Alternatively, if there is time and a certified member is onsite, they may give an impromptu class according to the Equipment Use Guidelines.