Procedures: Difference between revisions
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* Have them fill out the [http://www.heatsynclabs.org/store/memberships/ Membership Application] | * Have them fill out the [http://www.heatsynclabs.org/store/memberships/ Membership Application] | ||
* Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred. | * Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred. | ||
* '''Treasurer:''' Confirm form and payment, record details in membership spreadsheet, ''notify operations team of new member.'' | * '''Treasurer:''' Confirm form and payment, record details in membership spreadsheet, and ''notify operations team of new member.'' | ||
* '''Operations Team:''' | * '''Operations Team:''' | ||
** Email new member with [[Member Welcome Letter]] and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member. | ** Email new member with [[Member Welcome Letter]] and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member. | ||
Revision as of 05:47, 4 July 2011
Procedures
Put operational procedures here.
New Member
- Have them fill out the Membership Application
- Either set up a PayPal recurring payment to hslfinances@gmail.com (an option is given at the end of the application form) or choose another method to send their payment. Automated, electronic, or prepaid months in advance is preferred.
- Treasurer: Confirm form and payment, record details in membership spreadsheet, and notify operations team of new member.
- Operations Team:
- Email new member with Member Welcome Letter and suggest a time to come in for card access and orientation. Create calendar appointment with the appropriate operations team member.
- Greet member at space; give them the Walk Through Orientation.
- Explain the Access Card Procedure and when they can expect to receive a card.
Member Nonpayment/Cancellation
- Treasurer: At least once every month, check member payment status. Do a complete audit quarterly. If a member hasn't paid, notify the operations team to have card access turned off. Likewise, notify the team when a member begins payment again. If there are unpaid months or portions of months during which they had access, the member must pay the difference.
- Operations Team: When notified of nonpayment or resumption of payment, follow the Access Card Procedure.
Equipment Certification
When someone wants to use equipment they're not certified for:
- If there's a class scheduled for that equipment, hook them up with that class/teacher.
- If there is no class scheduled, suggest that the member email the group asking for a class. Alternatively, if there is time and a certified member is onsite, they may give an impromptu class according to the Equipment Use Guidelines.